Browse our most frequently asked questions list below to learn everything you need to know!

Satisfaction Guaranteed
Your satisfaction is our main goal. We want to make sure your event is the very best it can be. We want to make you a customer for life. If you do encounter any problems, Please contact us immediately at 561-412-9112.

Privacy
Your privacy is important to us. Your personal information will, under no circumstance, ever be sold or otherwise distributed.

Delivery
Delivery is separate from the rental price. We deliver in Port St Lucie and surrounding areas. 

Sales Tax sales tax is separate from the rental price of 6%

Additional Fees
We charge an additional fee when water is used on a dry unit. This fee is for clean up and drying of the equipment that WAS NOT rented as wet.

A $20 fee will be assessed for any returned checks.

How do I reserve a Bounce House?

Call us at 561-412-9112  to speak to a A&B Bounce Party Rentals team member.

What are the rental hours?

Deliveries are between 8 AM and 8 PM. These times may change under certain circumstances.

How long is the rental for?

The standard rental of the inflatable is up to 6 hours, it will be set-up and ready for the full 6 hour time. When booking online the “start” time is the time we will have it set-up by. Typically we arrive an 1-4 hours prior to the rental to set-up, times vary depending on our schedule but if an earlier set-up time is necessary we will call a day ahead to confirm someone will be home to accept delivery.

Are Bounce Houses safe?

Yes, they are designed with safety first. They are made from a fire retardant material with safety netting all around. If you follow the rules provided, these units are very safe. All safety rules and guidelines will be reviewed prior to use. All units will be staked into the ground for safety; if the unit will be set up on concrete please make sure to let us know ahead of time so we can provide sand and water bags to secure the inflatable.

How much room will I need?

Depending on which unit you rent, the space will vary. Click on the unit you would like to rent to see the dimensions. We will also discuss this with you prior to your rental.

What if it rains or bad weather?

If you cancel prior to delivery, you will not be charged a cancellation fee, if the weather is determined to be bad. However, once the unit has been delivered, NO REFUND will be made. If you suspect bad weather, we ask that you cancel prior to delivery, or have an alternate indoor space available. In the case of high winds upon delivery, a representative will determine if it is safe to setup the unit. If this occurs, you will be released from any financial responsibility.

Do you deliver in our area?

Call us to find out if we are able to deliver in your area and for current pricing.

What type of payments do you accept?

We accept cash, business check, money order, MasterCard, Visa, American Express, Discover and even PayPal.

Do I need to pay a deposit.

Yes, deposit is required and the amount varies on how many items you wish to rent. You may pay with Visa, MasterCard, American Express or Discover on our website or by phone. The deposit is non-refundable and guarantee’s your spot for that day. However,  if cancellation takes place it can be used toward a different day with A&B Bounce Party Rentals for up to 1 year.  

What if I do not have electricity?

Electricity is required to power the blower units. We provide extension cords. The blowers are very efficient (about 14 cents an hour) to operate. If you do not have power available, we offer generator rentals as well.

How far in advance do I need to order?

Rental is on a first come first served basis. It is wise to get your reservations in early to be guaranteed your moonwalk is available. We suggest 2-4 weeks prior to your event. If you do have last minute needs, we will do our best to accommodate you.

Can you provide us a copy of your insurance?

Yes, we can provide you with a copy of our insurance along with an endorsement in the event it is for a county, school or club. Additional charges my apply for endorsements.

Can you set-up in parks?

We are one of the preferred vendors to serve the City of Port St Lucie and Recreation & Port St Lucie Parks. Please call the Parks and Recreation Office to see what is required. Keep in mind all parks do not have power and will require the rental of a generator.

Can I pickup a Bounce House?

We prefer to deliver all products, so we can place them in an area that allows children to play safely, and ensures the product will not be damaged. Our prices include delivery and setup. Please call us with any questions.

Still have a question? Call or Text: 561-412-9112 or email info@abbouncepartyrentals.com